DEFECTS AND QUALITY ISSUES
If you believe your product has any defects or quality issues, please contact us as soon as you receive your package.
You may email us at customer@wardrobetee.com and include clear photos of the product and its packaging so we can review the case promptly.
Once the issue is verified based on our Quality Review Guidelines, we will offer an appropriate resolution. Replacement items for print-on-demand products may require the same production time as the original order.
QUALITY REVIEW GUIDELINES FOR REPLACEMENTS
If you notice any of the following issues, please notify us within 20 days of receiving your order by contacting us at customer@wardrobetee.com:
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Design Error
The product received differs from the design requested. -
Print Quality Issue
Blurred image, unclear design, or noticeable printing errors. -
Shipping Delay
Your shipment does not arrive within the expected timeframe stated at checkout. -
Damaged Product
The item arrives damaged due to handling or delivery.
Once reviewed and approved, we will proceed with the appropriate solution, such as sending a replacement.
RETURN POLICY
As most of our products are custom-made and personalized, they cannot be resold once returned.
Additionally, return shipments to our US facility incur processing and logistics costs.
For these reasons, we are unable to accept returns unless the product issue has been verified by our team according to the Quality Review Guidelines.
REFUNDS & RESOLUTIONS
To ensure a smooth experience for our customers, verified quality issues are resolved primarily through free replacements.
If a replacement cannot be provided in certain exceptional cases, we will review and offer a suitable alternative solution.